Privacy Policy (ARSIpro)

Welcome to www.arsitag.com

The Privacy Policy set out below governs how PT. Tritama Gemilang Sukses collects, uses, and protects your personal information related to the use of the www.arsitag.com website and the "ARSIpro" application. Users are advised to read carefully as it may affect the rights and obligations of Users under the law.

By registering and/or using the www.arsitag.com website, the user has read, understood, and agreed to all the contents of the Privacy Policy. This Privacy Policy is a form of agreement set forth in a valid agreement between the User and PT. Tritama Gemilang Sukses. If the user does not agree with one, part, or all of the contents of the Privacy Policy, then it is the same as there is no agreement between the user and us, so the user is not allowed to use the services at www.arsitag.com.

Information from Other Third Party Sources

Location Information

Our application may collect and use your device's location data, including when the application is running in the background (background location), to support certain features such as: project location tracking, searching for nearby service providers, or content customization based on your location.

We use this location information to:

• Provide location-based service features.
• Improve user experience in the application.

This location information is not shared with third parties unless required for operational service purposes as described in this policy.

Before location data collection is carried out, users will be asked to provide explicit consent through a clear and easy-to-understand pop-up notification in accordance with Google Play regulations.

Users can disable location access at any time through their device settings.

A. INFORMATION WE COLLECT

1. Information You Provide to Us

Account Information:

• Full name
• Email address
• Phone number
• Password (encrypted)
• Company name and business details (for Service Providers)
• Tax identification numbers (for tax reporting purposes)

Project Information:

• Project details, descriptions, and specifications
• Communication with other users through the platform
• Project milestones, timelines, and progress updates
• Payment and billing information
• Documents, images, and files uploaded to the platform

Profile Information:

• Professional portfolio and work samples (for Service Providers)
• Business licenses and certifications
• Bank account information for payment processing
• Reviews and ratings

2. Information Collected Automatically

Device and Usage Information:

• Device type, operating system, and version
• IP address
• Browser type and language preferences
• Access times and dates
• Pages viewed and actions taken within the app
• App crashes and performance data

Cookies and Similar Technologies:

We use cookies, web beacons, and similar tracking technologies to enhance your experience, analyze usage patterns, and personalize content.

3. Information from Third Parties

Payment Processors:

We receive transaction information from payment service providers when you make payments through ARSIpro, including transaction amounts, dates, and payment status.

Social Media and Third-Party Services:

If you connect your account with third-party services, we may receive information from those platforms in accordance with their privacy policies and your privacy settings.

B. HOW WE USE YOUR INFORMATION

We use the collected information for the following purposes:

1. Service Delivery

• Create and manage user accounts
• Facilitate project management and communication between Project Owners and Service Providers
• Process payments through our escrow system
• Send transaction confirmations and project updates
• Provide customer support and respond to inquiries

2. Platform Improvement

• Analyze usage patterns to improve user experience
• Develop new features and functionalities
• Conduct research and analytics
• Monitor and prevent fraud, security breaches, and misuse

3. Communication

• Send important service notifications and updates
• Provide information about platform changes or policy updates
• Respond to your questions and feedback
• Send promotional materials (with your consent, where required)

4. Legal and Safety

• Comply with legal obligations and regulatory requirements
• Enforce our Terms and Conditions
• Protect the rights, property, and safety of Arsitag, our users, and the public
• Resolve disputes and investigate complaints

5. Tax Reporting

• Process and report tax information as required by Indonesian tax laws
• Generate invoices on behalf of Service Providers
• Maintain financial records for regulatory compliance

C. HOW WE SHARE YOUR INFORMATION

1. With Other Users

• Project Owners can view Service Provider profiles, portfolios, and reviews
• Service Providers can view project details shared by Project Owners
• Communication content within the platform is shared between relevant parties

2. With Service Providers and Partners

We may share your information with third-party service providers who assist us in:

• Payment processing and escrow services
• Data storage and hosting
• Analytics and performance monitoring
• Customer support services
• Marketing and communication services

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

3. For Legal Reasons

We may disclose your information when required by law or when we believe disclosure is necessary to:

• Comply with legal processes, court orders, or government requests
• Enforce our Terms and Conditions
• Protect against fraud or security threats
• Defend our legal rights and interests

4. Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the successor entity.

5. With Your Consent

We may share your information for other purposes with your explicit consent.

D. DATA RETENTION

We retain your personal information for as long as necessary to:

• Provide our Services to you
• Comply with legal and regulatory obligations
• Resolve disputes and enforce our agreements
• Prevent fraud and abuse

When your account is closed or your information is no longer needed, we will securely delete or anonymize your data, unless we are required to retain it by law.

Specific Retention Periods:

• Account information: Retained while your account is active and for 5 years after account closure
• Transaction records: Retained for 10 years for tax and accounting purposes
• Communication logs: Retained for 3 years
• Location data: Deleted or anonymized within 90 days unless required for active projects

E. DATA SECURITY

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission and storage
• Secure password protection (passwords are never stored in plain text)
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection and privacy
• Secure data centers and backup systems

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

F. YOUR RIGHTS AND CHOICES

1. Access and Correction

You have the right to access, review, and update your personal information at any time through your account settings or by contacting us.

2. Account Deletion

You may request deletion of your account and associated data. However, we may retain certain information as required by law or for legitimate business purposes.

3. Location Data

You can control location permissions through your device settings. Disabling location access may limit certain features of the app.

4. Marketing Communications

You can opt out of promotional emails by clicking the unsubscribe link in any marketing email or by adjusting your account preferences.

5. Cookies

You can manage cookie preferences through your browser settings. However, disabling cookies may affect your ability to use certain features of our Services.

6. Data Portability

You may request a copy of your personal data in a structured, commonly used format.

G. CHILDREN'S PRIVACY

ARSIpro is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take immediate steps to delete such information.

H. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

I. THIRD-PARTY LINKS AND SERVICES

Our Services may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

J. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. We will notify you of material changes by:

• Posting the updated Privacy Policy on our website and app
• Sending you an email notification (for significant changes)
• Displaying a prominent notice within the app

Your continued use of ARSIpro after the effective date of changes constitutes your acceptance of the updated Privacy Policy.

K. CONTACT INFORMATION

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

L. SPECIFIC PROVISIONS FOR INDONESIAN USERS

In compliance with Indonesian data protection regulations, we want to inform you that:

1. Consent

By using ARSIpro, you consent to the collection, use, and processing of your personal data as described in this Privacy Policy.

2. Data Controller

PT Tritama Gemilang Sukses is the data controller responsible for your personal information.

3. Local Data Storage

Some of your data may be stored on servers located in Indonesia and/or other countries with appropriate security measures.

4. Tax Compliance

As required by Indonesian tax law, we collect and report tax-related information. Service Providers are responsible for their own tax compliance and reporting.

5. Governing Law

This Privacy Policy is governed by the laws of the Republic of Indonesia. Any disputes will be resolved in accordance with Indonesian jurisdiction.

M. GOOGLE PLAY COMPLIANCE

This application complies with Google Play's data safety requirements:

1. Background Location Access

ARSIpro requests background location access for the following purposes:

• Real-time project location tracking
• Automated location-based notifications
• Service provider proximity matching

You can revoke location permissions at any time through your device's settings.

2. Data Collection Disclosure

All data collection practices are disclosed in this Privacy Policy and in the app's Google Play listing.

3. User Control

You have control over:

• What information you share
• Your location permissions
• Your communication preferences
• Your account settings and privacy choices

N. ESCROW AND PAYMENT SECURITY

1. Escrow System

ARSIpro uses an escrow payment system to protect both Project Owners and Service Providers. Your payment information is securely transmitted to authorized payment processors and is not stored on our servers.

2. Official Bank Account

All official transactions must be made through the designated Arsitag bank account:

3. Payment Information

We do not store your complete credit card or bank account numbers. Payment processing is handled by certified third-party payment processors in compliance with industry security standards.

O. DISPUTE RESOLUTION AND DATA ACCESS

1. Dispute Investigation

In the event of disputes between users, Arsitag may access relevant communications, project data, and transaction history to facilitate resolution.

2. Evidence Preservation

We may preserve data related to disputes, fraud investigations, or legal proceedings for as long as necessary to resolve the matter.

3. Transparency

Both parties in a dispute will have access to relevant information used in the resolution process, subject to privacy considerations and legal requirements.

P. ACCOUNT SECURITY RESPONSIBILITIES

1. Your Responsibilities

You are responsible for:

• Maintaining the confidentiality of your password
• Logging out after each session
• Not sharing your account credentials with others
• Reporting any unauthorized access immediately

2. One-Time Passwords (OTP)

Never share OTP codes with anyone. Arsitag will never ask for your OTP through email, phone, or any other communication channel.

3. Phishing Protection

Be cautious of phishing attempts. Always verify that you are accessing the official Arsitag website or ARSIpro application.

Q. DATA BREACH NOTIFICATION

In the unlikely event of a data breach that affects your personal information, we will:

• Investigate the incident promptly
• Notify affected users within 72 hours of discovery
• Report the breach to relevant authorities as required by law
• Take immediate steps to mitigate the impact and prevent future breaches

R. ACKNOWLEDGMENT

By using ARSIpro, you acknowledge that you have read this Privacy Policy and agree to its terms. You understand how your information is collected, used, and shared, and you consent to these practices.

If you do not agree with this Privacy Policy, please discontinue use of ARSIpro immediately.